1. Cancelling an order
You can cancel any order before it is dispatched or collected, for a full refund. Message or call us with your order number.
2. Returns
- Unused items in their original, unopened packing can be returned within 7 days of delivery or pickup, with the invoice.
- Cable and wire cut to length, items ordered specially for you, and items that have been installed or wired cannot be returned.
- Bring the item to our shop, or ask us to arrange a pickup. If the return isn't due to our mistake, the pickup cost may be deducted — we'll tell you the amount before arranging it.
3. Wrong, damaged or faulty items
- If you receive the wrong item, or it arrives damaged, tell us within 48 hours with a photo. We replace it or refund it in full, including delivery.
- If a product develops a fault later, it is covered by the manufacturer's warranty. We help you with the claim.
4. Refunds
- Refunds go back to the way you paid: online payments to the same card, UPI or bank account through Razorpay; cash payments in cash at the store or by bank transfer.
- We start the refund within 2 working days of accepting a return or cancellation. Your bank may take 5–7 working days to show it.
- There are no hidden charges or restocking fees.
5. Need help?
Call, WhatsApp or email us with your order number — details are on this page.