Privacy policy

1. Who we are

This website is run by Agarwal Enterprises, an electrical goods dealer in Muzaffarnagar, Uttar Pradesh. We are the “Data Fiduciary” for the personal data described here under India's Digital Personal Data Protection Act, 2023. Our contact and grievance-officer details are on this page.

2. What we collect — and only what we need

We only ask for what we need to serve you:

• When you send an enquiry, quote list or price request: your name, phone number, and — only if you choose to give it — your email, location and message.
• When you place an order: your name, phone, optional email, delivery address (or the store you pick up from), the items you order and any notes.
• When you pay online: Razorpay processes your payment. We receive only the payment reference and status — never your card, UPI or bank details.
• When you write to us on WhatsApp or by email: whatever you choose to send, kept in that app or mailbox.
• Staff accounts for our admin portal: work email and a password, stored and hashed by our login provider (Supabase Auth). We never see or store passwords ourselves.

3. What we don't collect

We do not use analytics, advertising or tracking tools, and we do not build profiles of visitors. We do not ask for your date of birth, ID documents or any sensitive personal data.

4. Why we use it

We use your data on the basis of your consent (when you send a form) or because it is needed to complete your order. We never sell or rent personal data, and we do not send marketing messages.

• To reply to your enquiry and send prices you asked for.
• To process, deliver and invoice your order, and to handle returns, warranty claims and support.
• To keep the GST and accounting records that Indian law requires.
• To protect the website and our customers from fraud and abuse.

5. Who we share it with

Only with service providers who need it to do their job, under their own security and privacy terms:

• Supabase — stores our orders and enquiries (database hosting).
• Vercel — hosts this website.
• Razorpay — processes online payments (only if you pay online).
• Courier or transport partners — your name, phone and address, only to deliver your order.
• WhatsApp (Meta) or your email provider — only when you choose to message us through them.
• Government or tax authorities — only when the law requires it.

6. How long we keep it

• Orders and invoices: for as long as tax and GST law requires us to keep accounts (currently about six years), then deleted.
• Enquiries and quote requests: up to two years after our last conversation, then deleted.
• Data on your own device (your quote list and cart): until you clear it — see our cookie policy.

7. Your rights

Under the DPDP Act you can:

• Ask what personal data we hold about you and get a copy.
• Ask us to correct or update it.
• Ask us to delete it, unless the law requires us to keep it (for example, GST invoices).
• Withdraw your consent at any time — this does not affect anything already done.
• Nominate someone to act for you, and complain to our grievance officer or to the Data Protection Board of India.

8. How to make a request

Use the form below, WhatsApp or email. We reply within 7 days and complete requests within 30 days. We may ask you to confirm the phone number you used with us so we only give data to the right person.

9. Children

This website is meant for adults. We do not knowingly collect personal data from anyone under 18, and orders must be placed by an adult. If you believe a child has sent us their details, contact us and we will delete them.

10. Security

The website is served only over HTTPS. Orders and enquiries are stored in a database that only our signed-in staff can read; prices and payments are checked on our server, and payment confirmations are verified with Razorpay's signature. No system is perfectly secure — if we ever learn of a breach that affects you, we will tell you and the Data Protection Board as the law requires.

11. Messages and emails

We only message you about your own enquiry or order. We do not send newsletters or promotional emails or SMS. If you ever receive a message from us you don't want, reply “STOP” or tell us, and we will not contact you again except where needed for an order you placed.

12. Changes to this policy

If we change this policy we will update the date at the top of this page. Big changes will be shown clearly on the website.